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Help

How can we help?

Most questions are answered below. If yours isn't, write us directly. One human reads every message, replies usually within 24h on weekdays.

Frequently asked questions

Twelve answers covering the questions we get most often.

Purchase & Payment

Which payment methods do you accept?
Stripe (credit/debit card, Apple Pay, Google Pay), PayPal, and USDC on Ethereum or Solana. All payments are processed securely; we don't store card details.
Are subscriptions automatic?
Subscription products renew automatically until you cancel. You can cancel anytime from your Account → Subscriptions, and access continues until the end of the current billing period. Lifetime products are one-time purchases. No renewal.
Do prices include VAT?
Prices are shown in EUR. The price you see is the price you pay. No extra tax is added at checkout.
What's your refund policy?
You have a 14-day right of withdrawal on indicators and strategies. Subscriptions, live webinars and custom freelance work have specific terms (access to a live/one-off service can extinguish the right once it begins). Full details are in our Refund Policy.

Access & Downloads

How do I access an indicator after purchase?
Indicators ship as TradingView invite-only Pine Scripts. After purchase, you'll receive an email with instructions to send your TradingView username; we add you to the indicator within 24 hours. You can also manage your TradingView username from Account → Profile.
How do I attend a webinar?
Webinars are scheduled live sessions. After purchase, you'll receive a calendar invite and a Zoom/Google Meet link 24 hours before the start. You always get the recording afterwards, it stays in your Account → Library.
Can I download my purchased indicators?
TradingView indicators stay on TradingView (you don't get the source code by default). Pine Script source code is included only with the "Pro" tier of custom freelance projects, or as an explicit add-on quoted per project, ask via the contact form below.
How long do I keep access?
Lifetime products: forever. Subscriptions: until you cancel. Webinars: the live session is one-time, and the recording is yours to keep. Free lessons: forever, no account needed.

Technical

Do the indicators work on every chart and timeframe?
Each indicator's product page lists supported timeframes and asset classes (typically: 1h, 4h, 1d on crypto futures). Some indicators require certain pre-conditions (e.g., minimum 200 historical candles).
Will updates to indicators be free?
Bug fixes and minor improvements: always free. Major version updates (v2.0, v3.0): typically free for Lifetime customers, included in Subscription, or sold at a discount otherwise.

Community & Contact

Is there a community to discuss strategies?
Yes, paid customers get access to a private Telegram group with market analysis, trade setups, and the bot signal channels. Link is in your Account → Library after first purchase.
How do I contact support?
Use the contact form on this page. Replies usually within 24h on weekdays. For urgent payment/access issues, mention "URGENT" in the subject and we prioritize those.

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